Operational Manager Job Description

Position: Manager Department: Logistics Department
Reports to: Director Incumbent: 1-3 Assistant managers
Ref #: ASC035M Salary Range: $80,000 – $95,000/year
Band: Management FLSA Status: Exempt

Summary of Position:  Manage and control logistic arrangements and customer support


Essential Duties and Responsibilities (other duties may be assigned):

Whether working remotely, or in the office; employees are expected to work productively during daily operations.

  • Communicate and support customers at a senior level which includes problem solving, monitoring, and attending meetings when necessary
  • Oversee staff and trouble shoot daily operational issues
  • Maintain compliance with corporate, state, and federal regulations
  • Vendor selection and management
  • Support Director with various functions
  • Assist Director with developing annual budgets
  • Performance of accounting duties such as bill paying, invoicing, and collections
  • Monthly reporting
  • Review vendor invoices and payment details for accuracy before approving
  • Support supervisors and staff in daily activity to expedite response time to customers as needed
  • Support company marketing functions
  • Provide insight into new logistics technologies, and skill sets
  • Represent the company in a professional manner
  • Set goals for staff and confirm results
  • Urgent report, or reporting as directed on various issues


Supervisory Responsibilities: 

    • Recruiting, interviewing, and selecting well-qualified staff when necessary
    • Terminate employees when necessary
    • Addressing performance concerns in a timely manner
    • Delegate and execute administrative duties
    • Administrative tasks such as approving time sheets, paid time off and monitoring overtime
    • Conducting performance appraisals for direct reports
    • Abide by Human Resources policies, procedures, practices and lead by example
    • Provide training whenever necessary to staff
    • Create presentations, hold, and run meetings for staff
    • Maintain positive employee engagement and actively manage staff



    • Experience dealing with various issues that may arise in the logistics process
    • Knowledge of Customs Border Protection (CBP), Federal Maritime Commission (FMC), Non-vessel Operating Common Carrier (NVOCC), Partnered Government Agency (PGA), and all modes of global transport
    • Ability to interpret import and export laws, policies, and regulations
    • Experience dealing with different personalities
    • Familiar with compliance matters involving government regulatory, logistics, and inventory matters
    • Extensive computer skills, mathematics, written, and oral communication skills
    • Ability to travel to support customers


Education and Experience:

    • Bachelors’ Degree in Business or Supply Chain Management
    • At least 10 years’ experience in logistics and 5 years’ experience supervising
    • Proven leadership abilities based on work experience
    • ERP/TMS experience